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Last night’s widespread outage of iinet, Australia’s second-largest Internet Service Provider, was bad enough. For hours, many of iinet’s customers had little or no access to the assorted services that they were paying for due to a cooling failure at an iinet data-centre, during record-breaking heat. Bad enough, but iinet’s communications people actually managed to make things even worse than that, failing to communicate clearly, just when the company and its customers needed it most.
Got a news tip or a press-release? Send it to [email protected].
I read the whole thing. Every time. It takes quite a while to go through it all, especially because it is written in The Black Speech of Lawyers. You probably don’t read it. Probably hardly anyone does. And that, actually, is a major user-retention issue.
Jul
4
2014
May
29
2014
Earlier this month, Elliot Rodger (22) made a short video and wrote a 137 page manifesto before going on a killing spree in Santa Barbara, killing six people before dying himself. Rodger is variously described as a geek, a gamer, and a sexist. And you know? None of those are of any importance in Rodger’s case. The fact is that Elliot Rodger was such a dysfunctional, broken individual that none of the rest of it is even relevant. |
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