I guess this is what can happen when you outsource enforcement.
After a rash of similarly-named imposter accounts (variations on the name) being reported, Linden lab (or their agents) have blocked the master Meeroos account.
”Meeroos Resident is responsible for all deliveries, redeliveries for lost content and has possession of all of our vendors and content. If you have in a ticket for a missing item, please be aware, we do not know when access to this account will be restored. We deeply apologize. This is certainly an unexpected and enormous burden on us, as well as you.”
Another account has access to the core assets, so all is not lost, but it is darn sloppy work on the enforcement end.
More information is available here.
UPDATE (10:37am US Pacific Time): The account has apparently been stealthily reinstated by Linden Lab, secretly and with zero communication with the account-holder. The account-holder simply kept trying periodically, though with little hope, and the system suddenly accepted the account as valid.
now where are Miso gonna get her supply from ?
LOL, ham fisted morons.
To paraphase a line from the drill sergeant from Full Metal Jacket, LL don’t even have the common decency to give a client a reach around before bending them over a barrell.
This person may get their account back only thru blog/press exposure(this blog for example).
So many other “lowly” residents have been sent to the gulag by LL, never to be seen again.
I received an email from these outsourced enforcement people, once. The letter was written in very bad English. It wasn’t clear weather it had been decided that my account was to be suspended, or that it would be suspended if I would not comply with the community standards (set my fake sex beach c.q. noobarium to ‘adult’). Out of precaution, I set my most valuable items to full perm and handed them over to a good friend.
It turned out to be a warning only. I considered opening a support ticket to have the cryptic message clarified, but i decided not to, not to wake up sleeping dogs. Stressful times.
Woaw… Linden Lab advertise this sort of thing, want Facebook people to come in SL to buy some pets… but fail to help the Meeros creator to fight griefers in epic way : they suspend the technical account.
Sound too much to be real. Let’s see how fast this will be sorted, this will give us an idea of what service a prominent creator can expect form Linden Lab.
Wait, what?
If I’m not mistaken didn’t i just see ads for Meeroos all over facebook in SL ads? Which would take you to http://secondlife.com/landing/meeroos i suppose?
Then they ban their business account instead of the idiots grifing them?That’s pretty effed up. It looks like the company is under some pretty vicious cyber attacks which does not surprise me given the laughable security of the platform. I suspect any large high profile business brave enough to use the sl platform will deal with this and it looks like Linden Lab is leaving them to their own devices against hacker thugs. The rezzing in a no build area is an exploit that was not fixed since the Alphaville Herald exposé back in may. Apparently other businesses have been targeted, but not to the game stopping degree these people have. Nice to see how LL not only dismisses big businesses that contribute to the economy but also their advertising buddies.
[...] See: Meeroos master account blocked by Linden Lab. All Meeroos stores offline [...]
O.m.g….
[falls off chair laughing]
Oh poor Labbies! They meant well eh? How could they know? I love that they are even responding to security issues so diligently. We deserve to give them a bit of patience and understanding I think and not hammer them for a very human (and understandable) case of mistaken identity.
I haz Meeroo food I believe… we should start an inworld food bank.
xoxoxox
Skylar
[...] those of you that haven’t read the details… Tateru is as usual the best source…. while Skylar suggested a death watch…. “every [...]
“UPDATE (10:37am US Pacific Time): The account has apparently been stealthily reinstated by Linden Lab, secretly and with zero communication with the account-holder. The account-holder simply kept trying periodically, though with little hope, and the system suddenly accepted the account as valid.”
Rod works in mysterious ways.
shoot does this mean the grid wide BBQ is cancled ?
I hope this wasn’t Rod’s doing, in fact. You see this sort of without-notice suspension, and without-notice reinstatement has been going on for a long time. It’s happened to me. It’s happened to co-workers and to my boss, and to other people I know. All efforts to find out why the suspension took place or why it was lifted come to nothing. Support tickets are deleted, rather than closed and sometimes the customer-service record on the account is wiped.
As far as customer-service goes, that doesn’t rate as high as ‘lousy’.
That it keeps happening is of particular concern. How many times each month? Ten? Fifty? Who can say?
The uncertainty, unpredictability, lack of transparency and apparent inconsistency is unsettling and makes it very difficult to live one’s second life and plan for the future. My advice: Always be within running distance to an escape pod. Don’t count on teleports. And only take as much as you can carry in a satchel.
https://twitter.com/#!/SecondLife/status/98473527350525952
And not before time. I got a flurry of views from the Lab this AM.