Comments on: Linden Lab shuts down viewing of Second Life bug reports Tateru Nino writes about virtual worlds, second life, statistics, culture, law, gaming, and eclectic oddities Fri, 27 Dec 2013 16:15:55 +0000 hourly 1 By: slutrix Sat, 15 Dec 2012 23:01:02 +0000 Two thumbs up. Indeed, LL needs a few adults (real adults) to come in and make the important decisions.

By: Nakie Fri, 05 Oct 2012 08:28:00 +0000 I’ll dare speak for other fans and followers thirsty for your words and say we’re sorry to hear it’s medical appointments and overlapping crises which keep you occupied in other ways. May things settle and smooth for you soon.

Those words you do manage to pen make my daily visits worthwhile nonetheless and I/we thank you for them.

By: Tateru Nino Thu, 04 Oct 2012 16:04:33 +0000 Sorry – things have been very hectic and crazy of late (not the least with what seem like endless rounds of medical appointments). I’m not far, but dealing with overlapping crises has necessarily borrowed a lot of my attention of late.

By: Nakie Thu, 04 Oct 2012 15:59:43 +0000 Love your posts Tateru but is this it? We’re down to just one post per month from you?

By: Wolf Baginski Mon, 17 Sep 2012 06:13:51 +0000 I think you missed the point.

The bandwidth bug had a serious effect on some customers, and the traffic levels seem to have had a noticeable effect on the general behavior of the Grid.

The Lindens chose not to say anything beyond the JIRA and few comments by Oskar Linden on the progress of the bugfix. And maybe something in user-group meetings.

It is as if they don’t care about their customers. Take away the JIRA, and what is left of Linden Lab communications?

If you want to say the JIRA was a lousy system, I can’t disagree. But what we have now looks worse.

By: Vivienne Sun, 16 Sep 2012 11:15:32 +0000 Wolf, the JIRA was a mess anyway and still is. I actually think that it´s a smart move to bury this public bug cemetary completely. And I doubt that more than a superminority of users really contributed anything usable there – however.

The not working functionality of the software does not really need a public rioting and bitching stage like that. I´d prefer something much more diiscrete and more effective, tho I am not sure if the new method will be better than the old one, but we shall see. It depends on how LL will communicate through the now established channels.

My conclusion is that the old JIRA system diid not contribute anything to a positive public image of Second Life and Linden Lab, nor did it really help development. I´´d not classify the shutdown as a sign of incompetence or unwillingness to communicate, but as an attempt to take bug handling to a professional level.

By: Wolf Baginski Sat, 15 Sep 2012 16:38:55 +0000 It looks as though the Bandwidth Bug has been fix, at last. This was easily causing a 20-fold increase in traffic for Residents who happened to be in the wrong place in a region, and ignored the bandwidth limit set in the viewer.

Linden Labs, despite several anecdotal reports of people being hit by excess usage fees, did nothing to publicise it.

We don’t know what it did to the LL network, and its connections to the wider Internet, but my observation has been that a good many load-associated problems diminished once the fix was finally deployed to the Main Channel. Second Life stopped behaving as though it was over-crowded.

I knew about it because of the JIRA entry. People saw it, and amplified it. I took the trouble to post a warning to the General Discussion forum, referencing the JIRA. It was always possible to avoid the worst of the direct effects.

Since the fix, vehicles have become usable again. Texture loading has been faster. Many features which depend on the communication between computer and Linden Labs myriad servers are working better.

The bug struck at the same time as the completion of the Pathfinding rollout. The indirect effects are likely to have made Pathfinding look bad. I have seen unsupported claims that there was a security fix in that week’s rollout too, which blocked any chance of a roll-back.

On what I know, from what I have seen and the little that Lindens have said, this does not look to have been well-managed. And I am certain that the silence exacerbated the effects. It wouldn’t surprise me if the average network traffic doubled, as if there were twice as many Residents connected.

Would I have known if I hadn’t been able to read the JIRA?

Would I have been believed if I had passed on a warning based on an invisible JIRA?

The first time I saw the surge in traffic, maxing out my internet connection, it looked awfully like a DOS attack.

With or without the full JIRA access of the past, can we trust Linden labs when something goes wrong?

By: Vick Forcella Sat, 15 Sep 2012 16:03:09 +0000 It’s scary Rod doesn’t use the SL forums.
His statements are correct, it will reduce the workload for LL. The downside is, less bugs will be reported and will remain rogue in the wild and the userbase that maintained the Jira will have left. That’s not a prediction, it’s adding and subtraction, basic math.

By: bubblesort Sat, 15 Sep 2012 12:21:18 +0000 Rodvik spoke up about this on the SLU forums. He didn’t say anything you wouldn’t expect him to say. He basically flat out lied to everybody and said that this move is supposed to help them fix bugs better. This is the typical LL bullshit that I have come to expect from them. What did surprise me is the number of SLU people who were actually nice to Rodvik. I expected them to come out with torches and pitchforks when I saw Rodvik’s post. I guess a lot of people in SL have a higher tolerance for incompetence than I thought.

Anyway, you can see this trainwreck for yourselves here:

By: Vick Forcella Mon, 10 Sep 2012 18:43:41 +0000 Has this been added to the publication?

By: L.Knoller Mon, 10 Sep 2012 18:35:12 +0000 …”the community can no longer provide any input or assistance”…

Hasn’t that been company policy for quite some time?

(also, nice to see you back Tateru)

By: Arduenn Mon, 10 Sep 2012 05:58:14 +0000 Maybe they got embarrassed with being flooded by all the Pathfinding-related bug reports?

By: Vick Forcella Mon, 10 Sep 2012 05:01:42 +0000 I can’t comment on . Baker Linden needs testers but he can’t receive feedback on Jira. He is requesting feedback with in-world IM’s. Just a display on the improvement. Client participation will grind to a full stop.

By: bubblesort Mon, 10 Sep 2012 04:50:09 +0000 Which linden is that?

By: Vivienne Sun, 09 Sep 2012 08:58:37 +0000 Yes…but…PATHFINDING!!

By: Vick Forcella Sat, 08 Sep 2012 19:06:37 +0000 The Jira system worked because so many volunteers gave effort. Linking, verifying, combining and contributing. Volunteers gave word-arounds, solutions and suggestions. There is one Linden that does not like public participation and is know to close Jira’s for no reason at all.
That one Linden is now defining the new Linden policy (GO AWAY PESKY RESIDENTS) forgetting who really owns Second Life.

Face it, we, the users, own Second Life and we allow Linden Lab to do maintenance. Isn’t it time we send that message to Linden Lab?

By: Shug Maitland Sat, 08 Sep 2012 18:34:29 +0000 WB Tateru.

Well we’ve been here before.
– – New Leadership at LL with a new direction and promises of a new era of cooperation and communication.
– – New technology developed, some desirable, some not, some well done, some not-so-well.
– – Communication channels opened gradually. Relationships with individual Lindens improve, sometimes to the point of real cooperative efforts.
– – It begins to become apparent that the New Leadership, for all it has accomplished, is not really fixing the problems with SL. Concurency and land ownership continues to slip.
– – The Leadership begins to behave erratically, taking extreme, over-the-top measures in the face of problems that require delicate and well thought out adjustment.
– – The conversation begins to turn to the next New Leadership, who they should represent and what they should do.

The “Post Rod Era” is just around the corner.
Of course I could be wrong, the age of steam could usher in thousands of new and permanent users. I just don’t believe it.

By: Darrius Gothly Sat, 08 Sep 2012 14:02:42 +0000 Speaking for myself Angela, it isn’t surprise. It’s a mix of stark outrage at the lack of clear thinking this demonstrates, and a tongue-clucking disbelief at how something so obviously detrimental could even make it past the “drunk on Friday night shooting the breeze about stupid stuff we could do” moment that surely must have been the source of this latest change. If there is any surprise involved, it comes when we actually get to see or hear a Linden speak (for example, Alexa) and they seem to make sense at the moment .. then later turn around and implement changes that simply cannot come from the same state of cognitive awareness.

BTW: IIRC Prok was banned from contributing to the JIRA after her “momentary lack of decorum”. Granted, it wasn’t instantaneous, but it did happen. I believe the delay in taking that action was due to her initially having a real issue that was pertinent to the JIRA process.

By: Darrius Gothly Sat, 08 Sep 2012 13:47:12 +0000 Glad to see that, no matter how many times they poke, prod, photograph and irradiate you, you’re still kicking bootie and taking names. *smiles*

By: Marx Dudek Sat, 08 Sep 2012 13:41:54 +0000 This.