Linden Lab pulled down the Starter Vehicle Pack that was a part of its Friday launch of Second Life on Amazon within just minutes or within a couple of hours of the announcement of its availability, depending on whom you ask.
The pack included a hoverboard vehicle and L$1000 (a little under four US dollars in Second Life currency) and was limited to one-per-customer. Intended to sell for USD9.95, the pack was a free promotion for the weekend, but was removed quite promptly after the announcement.
Peter Gray, spokesperson for Linden Lab, tells us why the offer was pulled.
A short time ago, Linden Lab announced that Second Life was available through Amazon, along with a number of content bundles. I have to confess that I find this development plain embarrassing for a couple of reasons.
For a very long time now, Linden Lab’s corporate information only listed three people. Rod Humble, CEO; Jeff Petersen, VP of Engineering; and, Lisa Berry (General Counsel).
There’s been an update, and the management team’s line-up looks far more comprehensive now.
Okay, I’m a bit taken by surprise on this one, but let’s quickly take this from the top. Firstly, Linden Lab has added a simplified reporting form for Second Life JIRA issues. That part is pretty okay (and some might say that it is many years overdue) being that it is the sort of bug-reporting form that you might see for many major pieces of software, but that increases the triage-level workload on reports significantly. Now, that triage process has so far been split between the Second Life JIRA users and Linden Lab.
There’s a couple problems with bug triaging though. The first is that the Second Life JIRA users do it badly. The second is that Linden Lab do it badly. Okay, so issue triaging becomes more complicated now. So, ouch, right there.