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I started talking about the Second Life new-user experience from the perspective of ‘Jane’, an amalgam of many, fairly ordinary new users. A prototypical example of how users new to Second Life experience it. That’s a story that begins quite some time before they ever log in, and the first part is here.

Now Jane has gotten to the point where she’s aware of Second Life, and has a reason to try it out.

The next step in Jane’s story is the Second Life Web-site.

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Crafting an effective new-user experience for Second Life starts long before the user logs in for the first time. The Second Life viewer user-interface is not the most important part of a new user’s story.

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